Returns & Refunds

We want you to love what you have chosen. If a saree is not right for you, here is what we can do.

Returns

You may return an unused saree within 7 days of delivery. It must be unwashed and unworn, with the tags and original packing intact, and must not have been altered — a saree that has had a fall, pico or blouse stitched cannot be returned.

How to start a return

Write to info@gitanjalihandlooms.com with your order number and a photograph of the saree within 7 days of delivery. We arrange a reverse pickup where the courier serves your pincode; elsewhere we ask you to post it to us and we refund the postage.

Refunds

Once the saree reaches us and passes a quick check, we refund within 5–7 working days to the account you paid from. For Cash on Delivery orders we refund by UPI or bank transfer to the details you give us. Delivery charges already paid are not refunded.

Exchange

You may exchange for another piece of the same or higher value within the same 7 days, paying only the difference.

Damaged or wrong parcel

If the parcel arrived damaged or the wrong saree was sent, tell us within 48 hours with photographs (an unboxing video helps). We replace it or refund it in full, and the return costs nothing.

About handloom

Slight irregularities in weave, small knots and gentle variation in colour are the marks of a handwoven saree, not defects, and are not grounds for return. Colours can also look a little different on different screens.